Shipping policy

At 365BC, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Availability

We currently ship orders across India.

Orders are delivered to the shipping address provided by the customer during checkout.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on your location and courier service.

Delivery to remote or difficult-to-service locations may take additional time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Any free-shipping offer will be subject to the terms mentioned on the website or promotional campaign.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information through your registered email address, phone number or WhatsApp, where available.

You can use the tracking information to follow your shipment.

6. Delivery Delays

While we work with our logistics partners to deliver orders within the estimated timeframe, delays can occur due to:

Weather conditions
Courier operational issues
Festivals and public holidays
High order volumes
Incorrect or incomplete addresses
Remote delivery locations
Natural events or other circumstances beyond our control

Such delays do not automatically qualify for cancellation or compensation.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate delivery address and contact details.

If an order is returned because of an incorrect or incomplete address, failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-shipping.

8. Damaged Package

If your package appears damaged at the time of delivery, please take photographs/videos of the package before opening it and contact our customer support as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

9. Undelivered or Returned Shipments

If a shipment is returned to 365BC because the customer was unavailable, refused delivery, provided an incorrect address, or did not respond to delivery attempts, we may contact the customer regarding re-shipping.

Additional shipping charges may apply.